FAQ




NAIL POLISH STRIP FAQ


Q.  What are Nail Polish Strips?
A.  There are many different kinds of nail polish strips.  Some examples are vinyl, paper, and lacquer.  Our strips are 100% nail polish.  

Q. These sound so cool. Are they stickers?  How is this real nail polish?
A. The polish strips are manufactured in a way that the polish is printed on a peel-off backing (like a sticker) and allowed to cure (dry) almost completely.  A plastic sheet is placed on top to protect the polish from drying completely.  Then the strips are sealed in an airtight plastic pouch- keeping them locked in the moist state until you're ready to use them!  Cool, right?

Q. What kind of nails can Glitterati Polish Strips be used with?  Acrylic? Gel? Solar?
A.  Glitterati Nail Polish strips can be used with all types of nails.  Natural, acrylic, gel, solar, UV.  They can also be used with any kind of top coat- standard or UV.
Because our polish strips are just like the nail polish you paint on, you can use them just like regular polish- on any kind of nail.

Q. Are your Nail Polish Strips wet?
A. The way they are manufactured, the strips are printed with real nail polish and allowed to cure for a short time.  The layers of polish are then covered with a thin plastic film and sealed in an airtight pouch until you're ready to use them.  The strips aren't wet but aren't completely set- allowing you to place them easily on your fingernails.

Q. Do they need time to dry?
A. No.  Once you have placed the strips on your nails, they will require a little time to set in place but are not wet to the touch.  After about 20 minutes, they are completely set- but you don't have to worry about them smearing or scratching until they do.  

Q. Do you recommend any special treatment to make the nail polish last longer?
A.  We do recommend applying one or two layers of a clear topcoat or acrylic over the polish to make your manicure last and last.  However, this is not required.  We will also offer a clear polish strip for purchase!  Please note: SOME TOP COATS DESTROY OUR STRIPS!  We don't know why it happens, so please make sure that before you use any new top coat on your finished nails that you try one first to see the result.  When you find one that works, use that one consistently.

Q. How long will Glitterati Nail Polish Strips last?
A. Our nail polish strips last between 7-14 days on average once applied- depending on how rigorously you use your hands.  To extend the life of your manicure, we suggest applying a topcoat or acrylic layer on top of the strips after application.
Strips WILL CHIP just like regular polish if you aren't mindful of them. 

Q. I have unused strips leftover. Can I save them?
A. YES!  We find all sorts of awesome ideas for creating adorable and fashionable looks from unused strips.  Make sure you place them IMMEDIATELY in an airtight bag and try to use them as soon as possible.
We have had good results in testing with strips that have been stored appropriately well after one month.  
Also, keep strips away from extreme heat or cold.  Heat can cause them to dry out or melt and cold can cause them to crack.

Q. Is there a certain way to prep my nails before application?
A. Yes.  Your nails should be clean and dry before application. Use an alcohol pad to take off any lingering oil or dirt right before application.

Q. Are Glitterati Strips vegan?  
A. Our products are vegan in nature, however, we do not have vegan certifications, so we are unable to legally represent them as such.

Q. Are Glitterati strips free of harmful chemicals?  
A.  We are "10 Free" meaning our strips do not have any of the following chemicals: Ethyl Tosylamide, Xylene, Triphenyl Phosphate, Parabens, Acetone, Formaldehyde, Formaldehyde Resin, Toluene, DBP. and Camphor.

FURTHERMORE, our manufacturer has been issued a recent certificate of inspection by SGS. (April 11, 2018) The nail product strips were tested for the following chemicals: Lead, Cadmium, Arsenic, Mercury, Antimony, and Soluble Nickel.  All results indicated that none of these chemicals were present in our finished nail strip products.  This is a certification we and our trusted manufacturer are very proud of. Should you require any further information pertaining to this test, please send an inquiry to info@shopglitterati.com

Q. Yep, these are great, but how do I take them off?
A. Some people can peel them off with a little effort.  They can be removed with basic nail polish remover.  Basically- no extra effort is required to remove these.

Q. Can I wear these in the tub? Swimming? Hot tub?
YES!  Just like real liquid polish, once they are on, they are set!  Enjoy life!  We would recommend you let them set completely before bathing or swimming just to be safe.  (About 30 minutes)

Q. What ages are safe to use Glitterati nail strips?
A. Glitterati believes in the responsible use of all cosmetic products.  That means that we can not recommend use on persons under the age of 16.  If applying a nail or cosmetic product on children, take care that the child is not at risk for ingestion of the product.  Children often put their fingers in their eyes and mouths.  Where our chemicals that are used are considered safe for external use, and non-toxic- we would never wish for them to be accidentally eaten by anyone.  Parents must determine if their child is of the appropriate age for this product themselves.

Q. Can I use Glitterati Nail Polish Strips on my toes?
A. YES!  Application and prep are the same for your feet.


ACRYLIC DIPPING SYSTEM FAQ

Q. What is acrylic dip?  
A.  Acrylic dip is a powder similar to acrylic powder that is used in salons to build a false nail.  Instead of forming the nail with a brush and sculpting to build a nail, a base liquid is applied to an already long nail, and the power is either sprinkled on the nail, or the nail is dipped into powder.
Then, a sealant is put on the dipped nail that locks the color into place, essentially creating a colored acrylic layer on the nail.  This is a longer-lasting alternative to painting your nails with traditional polish.

Q. Can I use dip color with Glitterati Polish Strips?
A. Yes!  You can!  In fact, we love to use dip OVER the strips too.  Try a clear dip to lock your strips in place for a long time!  

Q. Where are your dips made?
A. We work very closely with a manufacturer in China who has passed stringent quality control standards and consistently passes quality control and testing for dangerous chemicals.  We are committed to the highest quality products for our customers.  Remember- we use our products too!  It has to be good!

Q. What are the sizes of dips available?
A. We offer a sample size .2 oz and 1 oz full size.

Q. Do you wholesale dips and liquids?
A. Currently we do not have wholesale pricing for dips and liquids.  For the right client, we would consider it.

Q. What is the grade of your dipping powders?
A. Our dipping powders are AAA extra fine quality- the same quality used in professional salons.  This means the powders are extremely fine with no clumps and no off color speckles within.  The finest grain of powder means even fluidity and distribution without the risk of chunkiness.  This ensures minimal sanding and filing to acheive your end result.

Q. How many colors are available?
A. We initially released 6 basic colors.  We have plans to continue releasing colors that are in line with trend and season every month.



BUSINESS INFORMATION FAQ

Q. What is your return / exchange policy?

A. Returns and exchanges are available on unopened  merchandise  only. Sale merchandise is also a final sale. Please check the site's full refund policy at checkout.

We do not exchange products not in original condition due to the nature of the product, can not restock them once opened.

All other refunds or exchanges are on a case by case basis with the exception of pre-orders. Pre-ordered items are ordered into our warehouse based on the product quantity ordered during the presale, therefore they can not be refunded.

 Q. Pre-orders take a long time! Why?

A. Pre-orders were our way of creating a buzz about upcoming products in store. But they are sometimes ordered over a month beforehand. Occasionally our inventory gets stuck in customs for an unexpected length of time and because of that reason, pre orders can take longer to arrive. 

We post on the product listing when an item is expected in stock. we also update customers on the mailing list weekly about the status of pre-orders.

Due to the confusion some have experienced about the pre-order process, we are not continuing to offer the discounted pre-order program once our last Pre-ordered item (Holo, Dolly) is filled.

Customers that are unfamiliar with our pre-order program have become upset during the wait and at our rate of growth, we must keep all programs and offerings uniform and easy to understand.


Q. I like to support small businesses.  What kind of business are you?
A. We are a small business that is family owned out of the Chicagoland area, Illinois.

Q. Where are your products made?
A. Our products are made all over the world including the USA, however, the nail polish strips are made by our trusted partner in manufacturing in China.

Q. Are you related to any other companies selling similar products?
A. No.  There are other companies of varying materials and in different sales channels- retail, direct sales, and more.  We are direct to consumer and wholesale only.  We are not a Direct Sales or Multilevel Marketing Company, and will never be.

Q. Do you offer an Affiliate Program? 
A. Yes. For more information, please visit the "Partner with Us" page or email info@shopglitterati.com

Q. Do you have a reward program for customers?
A. Yes.  We have GlitterGirl Loyalty Rewards.  It should pop up in the bottom right corner of the desktop view of our website or across the bottom of the screen on your mobile device.  Reward program information is available there.

Please note: We reserve the right to revoke access and deny points of any reward account for any reason, but especially if it is found that customers are utilizing rewards to resell Glitterati merchandise they acquired at a discount or free.
Our reward program is intended to reward loyal customers for their support of our brand.  We often check various sales sites for goods being sold by a manipulation of our reward program.

Q. Do you ship internationally?
A. We ship worldwide! Shipping rates are closely mirrored to actual cost.  If you are in a country that we have active affiliates in, we recommend you contact an affiliate as we frequently ship to affiliates who can then distribute in their countries at a lower cost to customers.

Q. Do you custom print Nail Polish Strips?
A. YES!  We can do custom prints.  Minimums are required and you must be able to show legal authority to print certain images and graphics.  For more information, please email us at info@shopglitterati.com

Q. Do you wholesale?
A. Yes, we partner with businesses on a case by case basis.  If you would like to be considered for a wholesale account, please email us at info@shopglitterati.com

Q. I have additional questions.  Who can I reach out to?
A.  Please send all inquiries to info@shopglitterati.com

We advise customers to reach out with pressing matters via email and not social media. Our social media channels are not monitored  24 hours a day, nor do we always receive notification of a customer message. We do not guarantee a message over social media will be returned in a timely fashion.


Q. If I enter my information to order, do you share it or sell it?  Or is it secure and confidential?
A. Our site is SSL secure and we pledge confidentiality to our customers.  We would never sell or share your information.

Q. Is your site secured for shopping?  How do I know it's safe to enter my credit card info?
A. Our site is SSL encrypted. (Look at the top of our website and see in the URL- "https", which indicates a secured connection.
Also, we use Shopify Payments, Amazon Pay, and Paypal for payment processing.  Each of those also secures their data and encrypt payments.

 

AFFILIATE PROGRAM FAQ

Q. Are you a direct sales company or MLM?
A. No.  We are neither.

Q. What is an affiliate?
A. An affiliate is a person who has a unique link they use to promote the products on our website for consideration. (compensation)

Q. Can anyone be an affiliate?
A. Anyone can apply to become an affiliate but we do not accept all applicants.  

Q. Is there a cost to become an affiliate?
A. No.

Q. Is there money to be earned from recruiting affilates beneath me?
A. No.  We are not a multilevel marketing company.  You are welcome to invite people to apply to become affiliates, but you will not receive compensation from their sales or orders.  Money is earned by your own sales and sales only.  We do not support the idea of having a "downline".

Q. Can affiliates buy product wholesale?
A. No.

Q. Do affiliates need to stock products/inventory?
A. No, and we do not want affiliates to hold inventory.

Q. How often are affiliates paid?
A. Affiliates are paid weekly via PayPal- assuming they have submitted all their proper paperwork and are entered into the system.  Affiliates are paid once a week when their accrued commissions have reached $10 or more.  We will hold the balance until it reaches $10.

Q. How do I become an affiliate?
A. Go to the "Partner with Us" page, and follow the directions to apply.

Q. I sell similar products for a MLM/Direct Sales brand.  Can I apply to work with Glitterati too?  
A. Anyone can apply, but we do not allow reps or affiliates for network marketing companies to work with our products.

Q. Do you also have sales positions available?
A. Yes.  Salespeople are responsible for meeting sales goals and also sell into wholesale-type accounts such as retail locations.  If you wish to find a salesperson, email us at info@shopglitterati.com

If you would like to be considered for a sales position, please send a resume and cover letter to info@shopglitterati.com  
Salespeople are independent contractors and work remotely from home. Our salespeople are NOT network marketers, and there are no fees to "enroll" as a salesperson. You will need to pass a series of interviews and a background check to be considered for a position.