Domestic and International Shipping Rates and Policies
Domestic Shipping Information:
Domestic standard First Class shipping to the United States is FREE on orders over $21. Orders under $21 are a flat $3. All orders come with tracking. You may upgrade to insured at your cost.
Because of our low prices, we can not hide the cost of shipping in our product prices. We don't want to charge customers more than we need to.
All orders ship as soon as possible- with MOST shipping within 24-48 BUSINESS hours of the order being placed. Occasionally, we do extend the courtesy of shipping on weekends and holidays, but that practice is simply an extra effort to better serve our customers as we can.
When an order ships, if it is over $25, it is issued a tracking number automatically and free of charge. Insurance is NOT included.
To protect pricing and the free shipping courtesy, we have established a minimum order for free shipping to be issued- that way every package can be issued a tracking number without being forced to raise product prices.
Please note: once your order leaves our hands, it is not within our control. We ship packages in pristine condition. Should your item arrive damaged by the carrier, we are not responsible for its replacement.
We will happily work with customers that file appropriate claims for missing / lost /stolen mail with the carrier. But it is not our policy to replace items that are missing if we have delivery confirmation. If you think your package was stolen or lost and tracking shows that it was delivered, start by going to: https://www.usps.com/help/missing-mail.htm
Copy the report and provide it to us. File a police report if you think your package may have been stolen.
If theft is common or expected in your area, we highly recommend getting the optional package insurance.
Lost/stolen/damaged claims should be filed with the carrier. Usually, that would be USPS. Please note : USPS' position on damaged shipments is that if it isn't shipped insured, they will not replace a damaged item. For that reason, we suggest additional package insurance.
Damaged packages that are insured will be covered by USPS. We will NOT replace items free of charge that are mismanaged by USPS.
Yes, we ship everywhere else!
Yes, we WILL ship to you. If you do not see your rate above or at checkout, please email us at firstname.lastname@example.org and we will calculate the cost for you.